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Juran's quality essentials : for leaders / by Joseph A DeFeo, J. M. Juran.

Por: De Feo, Joseph A [].
Colaborador(es): Juran, J. M. (Joseph M.), 1904-2008 [].
Tipo de material: TextoTextoEditor: New York, New York : McGraw-Hill Education LLC., [2014], ©2014Descripción: xx, 280 pages : illustrations, figures, tables.Tipo de contenido: Tipo de medio: Tipo de portador: ISBN: 9780071825917 (print ISBN); 0071825916 (print ISBN).Tema(s): Quality control -- Management | Total quality management | TECHNOLOGY & ENGINEERING / Quality ControlGénero/Forma: Electronic books.Formatos físicos adicionales: Print version: : Juran's quality essentials Clasificación CDD: 658.4/013 Recursos en línea: Haga clic para acceso en línea Also issued in print and PDF version.
Contenidos:
Preface -- C. Acknowledgments -- 1. Embrace quality -- Superior quality always leads to sustainable business results -- Quality impacts revenue and costs -- Quality, earnings, and the stock market -- Building market quality leadership -- Quality and share of market -- Changes in customer habits -- The twentieth century and quality -- The twenty-first century and quality -- The lessons learned -- References -- 2. Three universal quality management methods -- The concept of universals -- Management of quality: the financial and cultural benefits -- The juran trilogy diagram -- References -- 3. Leadership role in creating a sustainable culture of quality -- Culture defined -- Breakthrough and transformational change -- Breakthroughs in leadership and management -- Breakthroughs in organizational structure -- Breakthroughs in current performance -- Breakthroughs in culture -- Breakthroughs in adaptability -- References -- 4. Aligning quality goals with the strategic plan -- Strategic planning and quality: the benefits -- Launching strategic planning and deployment -- Developing the elements of strategic planning and deployment -- The role of leadership -- Competitive quality -- References -- 5. Product innovation -- Tackling the first process of the trilogy: designing innovative products -- The juran quality by design model -- The quality by design problem -- Juran quality by design model -- References -- 6. Creating breakthroughs in performance -- The universal sequence for breakthrough -- Breakthrough models and methods -- Securing upper management approval and participation -- Copq versus cost reduction -- Driving bottom-line performance -- The results -- Mobilizing for breakthrough -- The executive "quality council" -- Breakthrough goals in the business plan -- The nomination and selection process -- Team organization -- Review progress -- References -- 7. Assuring repeatable and compliant processes -- Compliance and control defined -- The elements of the feedback loop -- The pyramid of control -- Planning for control -- Process conformance -- Product conformance: fitness for purpose -- The role of statistical methods in control -- The quality control system and policy manual -- Provision for audits -- Tasks for leaders -- References -- 8. Simplifying macro processes with business process management -- Why business process management? -- The bpm methodology -- The planning phase: planning the new process -- The transfer phase: transferring the new process plan to operations -- Operational management phase: managing the new process -- The future of bpm combined with technology -- References -- 9. Benchmarking to sustain market leadership -- Benchmarking: what it is and what it is not -- Objectives of benchmarking -- Why benchmark? -- Classifying benchmarking -- Benchmarking and designing new products -- Benchmarking and long- and short-term planning -- The benchmarking process -- Planning and project setup -- Data collection and normalization -- Analysis and identification of best practices -- Report development -- Learning from best practices -- Improvement action planning and implementation -- Institutionalizing learning -- Legal and ethical aspects of benchmarking -- Managing for effective benchmarking – References.
Resumen: "Dr. Juran's life work on quality--boiled down to a concise guide to creating a strong, successful, globally competitive enterprise Dr. Joseph Juran was a true visionary in the field of quality, and his words continue to inspire. One of his main mantras was "Take care of the quality, and the rest will take care of itself." This work is devoted to just that--taking care of the quality. In it, the Juran Institute team presents the leadership values, beliefs, and actions of top companies, and identifies the strategies that have resulted in measurable success. Juran's Quality Essentials offers succinct, field-tested methods applicable to any industry, from service to manufacturing, and includes realistic timetables of implementation. This unique resource describes three universal quality management methods: 1. designing innovative products and services; 2. creating breakthroughs in current performance; and 3. assuring repeatable and compliant processes. Reveals how to align quality goals and methods to a company's strategic plan Provides a transformation model and roadmap Demonstrates how executive leadership is the key to a company's quality revolution--and how to make quality happen. Filled with insider tips for staying adaptable and using a benchmark to sustain performance Shows how to apply planning, control, and improvement to quality leadership for competitive advantage "-- Provided by publisher.
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Recurso Electrónico Recurso Electrónico Biblioteca Fundación Área Andina - Medellín
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Includes bibliographical references and indexes.

Preface -- C. Acknowledgments -- 1. Embrace quality -- Superior quality always leads to sustainable business results -- Quality impacts revenue and costs -- Quality, earnings, and the stock market -- Building market quality leadership -- Quality and share of market -- Changes in customer habits -- The twentieth century and quality -- The twenty-first century and quality -- The lessons learned -- References -- 2. Three universal quality management methods -- The concept of universals -- Management of quality: the financial and cultural benefits -- The juran trilogy diagram -- References -- 3. Leadership role in creating a sustainable culture of quality -- Culture defined -- Breakthrough and transformational change -- Breakthroughs in leadership and management -- Breakthroughs in organizational structure -- Breakthroughs in current performance -- Breakthroughs in culture -- Breakthroughs in adaptability -- References -- 4. Aligning quality goals with the strategic plan -- Strategic planning and quality: the benefits -- Launching strategic planning and deployment -- Developing the elements of strategic planning and deployment -- The role of leadership -- Competitive quality -- References -- 5. Product innovation -- Tackling the first process of the trilogy: designing innovative products -- The juran quality by design model -- The quality by design problem -- Juran quality by design model -- References -- 6. Creating breakthroughs in performance -- The universal sequence for breakthrough -- Breakthrough models and methods -- Securing upper management approval and participation -- Copq versus cost reduction -- Driving bottom-line performance -- The results -- Mobilizing for breakthrough -- The executive "quality council" -- Breakthrough goals in the business plan -- The nomination and selection process -- Team organization -- Review progress -- References -- 7. Assuring repeatable and compliant processes -- Compliance and control defined -- The elements of the feedback loop -- The pyramid of control -- Planning for control -- Process conformance -- Product conformance: fitness for purpose -- The role of statistical methods in control -- The quality control system and policy manual -- Provision for audits -- Tasks for leaders -- References -- 8. Simplifying macro processes with business process management -- Why business process management? -- The bpm methodology -- The planning phase: planning the new process -- The transfer phase: transferring the new process plan to operations -- Operational management phase: managing the new process -- The future of bpm combined with technology -- References -- 9. Benchmarking to sustain market leadership -- Benchmarking: what it is and what it is not -- Objectives of benchmarking -- Why benchmark? -- Classifying benchmarking -- Benchmarking and designing new products -- Benchmarking and long- and short-term planning -- The benchmarking process -- Planning and project setup -- Data collection and normalization -- Analysis and identification of best practices -- Report development -- Learning from best practices -- Improvement action planning and implementation -- Institutionalizing learning -- Legal and ethical aspects of benchmarking -- Managing for effective benchmarking – References.

"Dr. Juran's life work on quality--boiled down to a concise guide to creating a strong, successful, globally competitive enterprise Dr. Joseph Juran was a true visionary in the field of quality, and his words continue to inspire. One of his main mantras was "Take care of the quality, and the rest will take care of itself." This work is devoted to just that--taking care of the quality. In it, the Juran Institute team presents the leadership values, beliefs, and actions of top companies, and identifies the strategies that have resulted in measurable success. Juran's Quality Essentials offers succinct, field-tested methods applicable to any industry, from service to manufacturing, and includes realistic timetables of implementation. This unique resource describes three universal quality management methods: 1. designing innovative products and services; 2. creating breakthroughs in current performance; and 3. assuring repeatable and compliant processes. Reveals how to align quality goals and methods to a company's strategic plan Provides a transformation model and roadmap Demonstrates how executive leadership is the key to a company's quality revolution--and how to make quality happen. Filled with insider tips for staying adaptable and using a benchmark to sustain performance Shows how to apply planning, control, and improvement to quality leadership for competitive advantage "-- Provided by publisher.

Also issued in print and PDF version.

Description based on cover image and table of contents, viewed on September 18, 2014.

Electronic reproduction. Chicago, Illinois : McGraw Hill Education, 2014. Mode of access: World Wide Web. System requirements: Web browser. Access may be restricted to users at subscribing institutions.


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