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The McGraw-Hill 36-hour course, six sigma [electronic resource] / Greg Brue and Rod Howes.

Por: Brue, Greg [].
Colaborador(es): Howes, Rod [].
Tipo de material: TextoTextoSeries McGraw-Hill 36-hour course series: Editor: Chicago, Ill. : McGraw-Hill Education LLC., c2006Descripción: xi, 420 p. : ill.ISBN: 9780071446020 (ebook); 0071446028 (ebook); 9780071430081 (print); 0071430083 (print).Otro título: McGraw-Hill 36-hour course, lean six sigma | Six sigma.Tema(s): Six sigma (Quality control standard) | Total quality management | Organizational effectiveness | Quality control | BUSINESS & ECONOMICS / ManagementClasificación CDD: 658.4/013 Recursos en línea: Haga clic para acceso en línea Also issued in print and PDF version.
Contenidos:
A. Dedication -- B. Preface -- C. Acknowledgments -- 1. Introduction to six sigma -- Why read this book? -- What results have been achieved with six sigma? -- What is six sigma? -- Myths about six sigma -- How does six sigma work? -- The costs of six sigma -- Summary -- Review questions -- 2. How to get started with six sigma -- Are you and your company ready? -- Key players -- Planning for the six sigma initiative -- Communication -- Deployment plan -- Training -- Planning and courage -- Summary -- Case study -- Review questions -- 3. Some statistics -- Variation -- Distributions and curves -- Causes of variation -- Process capability -- Rolled throughput yield -- The cost of poor quality: a key metric -- Summary -- Case study question -- Review questions -- 4. Business metrics for six sigma -- It all starts with the customers -- Criteria for business metrics -- Questions are key -- Learn from your customers -- Moving from criteria to metrics -- Less is more -- Universal standard -- Financial linkage of metrics and results -- Leadership and metrics -- Baselines -- Benchmarking -- Gap analysis -- Guidelines for metrics -- Problems with metrics -- How to avoid bad metrics -- Summary -- Case study -- Review questions -- 5. Searching for projects and developing a portfolio -- Finding potential projects -- List possible projects -- Evaluating projects -- Summary -- Case study -- Review questions -- 6. From portfolio to projects and plans -- Evaluating and prioritizing projects -- Status of the initiative -- Dmaic: an overview -- Project review -- Dmaic: a brief outline of the phases -- The power and discipline of the sequence -- Problems with champions -- Summary -- Review questions -- 7. Define phase -- Purposes of the define phase -- Define phase activities -- Define deliverables -- Summary -- Review questions -- Case study question -- 8. Measure phase -- Purposes of the measure phase -- Measure phase activities -- Real case study: rivets and aircraft, gauge r&r study -- Real case study: rivets and aircraft, process capability -- Typical barriers and countermeasures -- Measure phase deliverables -- Summary -- Review questions -- 9. Analyze phase -- Purposes of the analyze phase -- Analyze phase activities -- Typical barriers and countermeasures -- Analyze deliverables -- Summary -- Review questions -- 10. Improve phase -- Purposes of the improve phase -- Improve phase activities -- Correlation and regression analysis -- Doe planning -- Examples of doe -- Simple example of using design of experiments -- Typical barriers and countermeasures -- Improve phase deliverables -- Summary -- Review questions -- 11. Control phase -- Purposes of the control phase -- Control phase steps -- Using control charts -- P chart -- X-bar chart -- Contingency plans -- Control charts: lessons learned -- Mistakeproofing -- Mistakeproofing: lessons learned -- Hand off the process -- Typical barriers and countermeasures -- Control phase deliverables -- Summary -- Review questions -- 12. Sustaining six sigma and spreading the success -- Continue the conquests -- The problem with success -- Sustain the gains -- Into every area -- Going beyond your walls -- Going beyond six sigma -- Summary -- Review questions -- 13. Design for six sigma -- What is design for six sigma? -- Design for six sigma explained -- The dmadv method -- D—define phase -- M—measure phase -- A—analyze phase -- D—design phase -- V—verify phase -- The basics by any name -- Sustain the gain from dfss -- Summary -- Review questions -- 14. Growing beyond six sigma -- Lean -- Supply chain management -- Knowledge management -- Growth management system -- Summary -- Case study question -- A. Final exam -- B. Answer keys for review questions -- Chapter 1 review questions -- Chapter 2 review questions -- Chapter 3 review questions -- Chapter 4 review questions -- Chapter 5 review questions -- Chapter 6 review questions -- Chapter 8 review questions -- Chapter 9 review questions -- Chapter 10 review questions -- Chapter 11 review questions -- Chapter 12 review questions -- Chapter 13 review questions.
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"Earn a certificate of achievement through the free online examination."-- Cover

"Learn the essentials of the most powerful improvement methodology in the business world today; Successfully implement a six sigma plan at your organization."-- Cover

"From America's leading educational publisher"-- Cover

Includes bibliographical references and indexes.

A. Dedication -- B. Preface -- C. Acknowledgments -- 1. Introduction to six sigma -- Why read this book? -- What results have been achieved with six sigma? -- What is six sigma? -- Myths about six sigma -- How does six sigma work? -- The costs of six sigma -- Summary -- Review questions -- 2. How to get started with six sigma -- Are you and your company ready? -- Key players -- Planning for the six sigma initiative -- Communication -- Deployment plan -- Training -- Planning and courage -- Summary -- Case study -- Review questions -- 3. Some statistics -- Variation -- Distributions and curves -- Causes of variation -- Process capability -- Rolled throughput yield -- The cost of poor quality: a key metric -- Summary -- Case study question -- Review questions -- 4. Business metrics for six sigma -- It all starts with the customers -- Criteria for business metrics -- Questions are key -- Learn from your customers -- Moving from criteria to metrics -- Less is more -- Universal standard -- Financial linkage of metrics and results -- Leadership and metrics -- Baselines -- Benchmarking -- Gap analysis -- Guidelines for metrics -- Problems with metrics -- How to avoid bad metrics -- Summary -- Case study -- Review questions -- 5. Searching for projects and developing a portfolio -- Finding potential projects -- List possible projects -- Evaluating projects -- Summary -- Case study -- Review questions -- 6. From portfolio to projects and plans -- Evaluating and prioritizing projects -- Status of the initiative -- Dmaic: an overview -- Project review -- Dmaic: a brief outline of the phases -- The power and discipline of the sequence -- Problems with champions -- Summary -- Review questions -- 7. Define phase -- Purposes of the define phase -- Define phase activities -- Define deliverables -- Summary -- Review questions -- Case study question -- 8. Measure phase -- Purposes of the measure phase -- Measure phase activities -- Real case study: rivets and aircraft, gauge r&r study -- Real case study: rivets and aircraft, process capability -- Typical barriers and countermeasures -- Measure phase deliverables -- Summary -- Review questions -- 9. Analyze phase -- Purposes of the analyze phase -- Analyze phase activities -- Typical barriers and countermeasures -- Analyze deliverables -- Summary -- Review questions -- 10. Improve phase -- Purposes of the improve phase -- Improve phase activities -- Correlation and regression analysis -- Doe planning -- Examples of doe -- Simple example of using design of experiments -- Typical barriers and countermeasures -- Improve phase deliverables -- Summary -- Review questions -- 11. Control phase -- Purposes of the control phase -- Control phase steps -- Using control charts -- P chart -- X-bar chart -- Contingency plans -- Control charts: lessons learned -- Mistakeproofing -- Mistakeproofing: lessons learned -- Hand off the process -- Typical barriers and countermeasures -- Control phase deliverables -- Summary -- Review questions -- 12. Sustaining six sigma and spreading the success -- Continue the conquests -- The problem with success -- Sustain the gains -- Into every area -- Going beyond your walls -- Going beyond six sigma -- Summary -- Review questions -- 13. Design for six sigma -- What is design for six sigma? -- Design for six sigma explained -- The dmadv method -- D—define phase -- M—measure phase -- A—analyze phase -- D—design phase -- V—verify phase -- The basics by any name -- Sustain the gain from dfss -- Summary -- Review questions -- 14. Growing beyond six sigma -- Lean -- Supply chain management -- Knowledge management -- Growth management system -- Summary -- Case study question -- A. Final exam -- B. Answer keys for review questions -- Chapter 1 review questions -- Chapter 2 review questions -- Chapter 3 review questions -- Chapter 4 review questions -- Chapter 5 review questions -- Chapter 6 review questions -- Chapter 8 review questions -- Chapter 9 review questions -- Chapter 10 review questions -- Chapter 11 review questions -- Chapter 12 review questions -- Chapter 13 review questions.

Also issued in print and PDF version.

Description based on cover image and table of contents, viewed on July 24, 2014.


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